📍 2750 Auto Park Way, Ste 22, Escondido, CA 92029New clients: 10% off your first serviceBoarding 365 days · Mon–Sat 6:30–6, Sun by appt · (760) 745-9900
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See, change, or cancel a booking

Check your bookings, and cancel one if your plans change.

All your bookings are on My Account. You can see the details and cancel online. To change a booking, call us or cancel and book again.

See your bookings

  1. Log in. On My Account, scroll to Upcoming. Past visits are under History.
  2. Each row shows the Dates, Service, Dogs, Status, and Total.
  3. Press the dates to open a booking.
    The Upcoming list with the dates circled
    The Upcoming list with the dates circled
  4. You see all the details. The Status is at the top.
    A booking page with its status
    A booking page with its status

What the status means

  • Requested: we have your request. It is not booked yet. We confirm soon.
  • Confirmed: you are booked.
  • Checked in: your dog is here with us now.
  • Checked out: the visit is done.
  • Cancelled: the booking is off.
  • Declined: we could not fit you in. Please call us to find another day.
Tip: After a daycare or boarding day, look for Report cards on the booking page. They tell you how your dog's day went.

Cancel a booking

  1. Open the booking.
  2. Scroll down. Press Cancel this booking.
    The Cancel this booking button
    The Cancel this booking button
  3. You see "Your booking is cancelled." The status now says Cancelled.
    The message that says the booking is cancelled
    The message that says the booking is cancelled
    Good to know: Please cancel at least 48 hours before a boarding stay. Please cancel at least 24 hours before grooming and everything else. Holidays may need more notice.
    Good to know: Cancel in time and we refund what you paid. Late cancels and no-shows are not refunded. They may have a fee. Deposits may not be refunded close to the date.
    Good to know: Too close to the date? The cancel button goes away. You see a note that says to call us. Call us at (760) 745-9900.
    Tip: Once your dog is checked in, you can't cancel online. Please call us.

Change a booking

There is no change button yet. Here is what to do:

  1. Call us at (760) 745-9900. We can change it for you.
  2. Or cancel the booking, and then book the new dates. Mind the cancel rules above.
    Stuck? Call us at (760) 745-9900.