Help for dog owners

Pick a topic. Each one shows you every step, with pictures. Still stuck? Call us at (760) 745-9900.

1. Start here
   What you can do on our new website, and where to find help.
2. Create your account▶ video
   Make a free account so you can add your dog and book.
3. Log in, or reset your password
   How to get into your account, and what to do if you forgot your password.
4. Add your dog
   Tell us about your dog so you can book.
5. Upload shot records▶ video
   Send us a photo of your dog's shot papers from the vet.
6. Sign forms and the waiver
   Fill out and sign your forms online, so check-in is quick.
7. First visit: the Temperament Assessment
   Every new dog starts with one fun daycare day, so we can get to know them.
8. Book daycare▶ video
   Book a full or half day of play for your dog.
9. Book boarding▶ video
   Book an overnight stay in a private suite.
10. Book a groom
    Pick a service, a day, and an open time with one of our groomers.
11. Book a vet visit
    Ask for a teeth cleaning, shots, or a microchip on one of our vet days.
12. See, change, or cancel a booking
    Check your bookings, and cancel one if your plans change.
13. Pay and see your bill
    See what you owe, pay a deposit, and print your bill.
14. Daycare passes and L.E.E.P. Monthly
    Save on daycare with a pass, or join L.E.E.P. Monthly for daily enrichment.
15. Watch the webcams▶ video
    Peek in on your dog while they play or stay with us.
16. Text messages
    What texts we send, how to answer them, and how to turn them on or off.
17. Change your details or your dog's info
    Keep your phone, emergency contact, photos, and dog info up to date.
18. Coming from the old system
    Used our old booking system? Here is how to get in and what moved.
19. Order from the shop
    Order products online and pick them up at the front desk.
20. Ask about in-home training
    Send Penny a note about private training in your home.
21. Save a card for next time
    Keep a card on file so checkout is quick and you can book by phone.
22. The waiting list
    When the dates you want are full, join the waiting list. We'll let you know the moment space opens.
23. Who may pick up your dog
    Add family members or a dog walker, with a photo, so we know them at the front desk.
24. Our house rules
    The policies that keep every dog safe — shots, the first-visit assessment, cancellations, holidays and more.